HP Laserjet Pro Printer Setup Support

HP Laserjet Pro Printer Setup
  • Step 1: Cut the HP laserjet pro printer setup box’s sealing tape and fold the flaps back to access the contents easily.
  • Step 2: The HP Laserjet Pro printer accessories include the power cable, USB cable, multi-language overlays that can be stuck on the control panel, software CDs, and the getting started guide.
  • Step 3: Remove all these accessories from the box and set them aside.
  • Step 4: Place the Laserjet Pro box on its side and slide the printer out.
  • Step 5: Remove the styrofoam packaging material and take the Laserjet Pro printer out of the plastic bag.
  • Step 6: Peel off the orange tapes stuck to the Laserjet Pro printer’s surfaces.
  • Step 7: Open the Laserjet Pro machine’s scanner cover and take the packing material out of the interior spaces.
  • Step 8: Likewise, remove the packing material from the input tray slot and then attach the paper input tray.
  • Step 9: Load a stack of uniformly arranged paper in the Laserjet Pro printer’s paper input tray and adjust the paper width guides to secure it.
  • Step 10: Pull out the paper output tray and the paper stopper.
  • Step 11: Uncoil the power cable and attach it to the Laserjet Pro printer & wall electrical outlet.
  • Step 12: Power on the Laserjet Pro machine by pressing the Power button on the front side.
  • Step 13: Follow the HP Laserjet Pro Printer setup’s on-screen prompts to set up the printer for first-time use.

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Download & Install Laserjet Pro Printer Driver

Download the HP Laserjet Pro printer driver from the manufacturer’s site. Ensure that you download the version that is appropriate for your computer’s OS and OS version to prevent compatibility issues when installing the driver.

  1. Once the HP Laserjet Pro driver software is downloaded, you can install it on your computer by running the HP Easy Start application.
  2. This application helps you install the printer driver on your computer along with other software packages such as scanning software, user guide, tools for troubleshooting, etc.
  3. Log into the PC with administrator privileges and double-click the HP Easy Start application.
  4. After you accept the HP Easy Start license agreement, you can follow the rest of the on-screen prompts to install all the required HP printer software packages on your computer.
Install Laserjet Pro Printer Driver

How to Connect HP Laserjet Pro Printer to Wifi?

NOTE: Before proceeding with the HP Laserjet Pro Wi-Fi connection, make sure that you have the Wi-Fi network credentials on hand.You also need to have a computer that is connected to the Wi-Fi network to which you want to connect the HP Laserjet Pro Printer setup.Some HP Laserjet Pro printers require you to connect a USB cable temporarily between the printer and the computer to get the wireless network settings through the USB cable connection.

Since the HP Laserjet Pro printer prints a network test page at the end of the setup, it is recommended to have sufficient paper in the HP Laserjet Pro printer’s paper tray.

For HP Laserjet Pro printers that support WPS, follow these steps.

Note: You also need to check whether your router supports WPS for this method to work.

  1. Go to your HP Laserjet Pro printer’s control panel and hold the Wireless button for a few seconds.
  2. Let go of the button when the Wi-Fi LED starts blinking.
  3. Now, go to your router and tap the WPS button.

Note: You need to tap the WPS button on your router within two minutes from enabling WPS on your printer.

  1. The router and HP Laserjet Pro printer will now be connected. This is confirmed by the Wi-Fi LED glowing steadily on the HP Laserjet Pro machine.

The alternative step when your HP Laserjet printer does not support WPS is to run the HP Laserjet Pro installer on your computer.

Note: Ensure that HP Auto Wireless Connect is enabled when running the installer to facilitate easy detection of the Wi-Fi network.

  1. While running the HP Easy Start application, the installer prompts you to choose a connection method. 
  2. In some Laserjet Pro printers, the Auto Wireless Screen may not be displayed.
  3. In such cases, follow these steps.
  4. The HP Laserjet Pro printer installer displays a screen asking you to choose your HP printer.
  5. However, your printer will not get detected. You need to click the ‘My Printer is Not Shown’ button. 
  6. Then, pick the ‘Wireless’ option from the list and follow the rest of the on-screen prompts to complete the wireless setup.

How to Scan a Document on HP Laserjet Pro Printer by Using the Proprietary HP Application on Windows

Make sure that you have installed the HP Laserjet Pro printer software on your computer before proceeding with the scanning steps mentioned below.

  1. Open your HP Laserjet Pro Printer setup’s scanner cover and place the document to be scanned on its platen. Close the scanner cover.
  2. To scan more than one page, load the document in the ADF.
  3. Go to the Windows PC’s Start menu. To do this, press the 'Windows' button on your keyboard or click the Windows icon at the bottom-left corner of your desktop.
  4. Once the Start menu opens, open the All Apps folder and choose HP. Click the HP Laserjet printer model to open the HP Printer Assistant.
  5. When the HP Printer Assistant opens, you will have many options, including the ‘Scan’ feature on its dashboard.
  6. Click the Scan button and choose the type of document to be scanned, i.e., click Scan a Document or Photo.
  7. Tweak the scan settings according to your preferences and then click the Scan button. 
  8. The HP Laserjet Pro printer scans the document and sends the scan to the destination that you set through the HP Printer Assistant.
How to Scan a Document on HP Laserjet Pro Printer by Using the Proprietary HP Application on Windows

How to Print in Laserjet Pro Printer

A)Printing from a Windows Computer

  1. Ensure that the HP Laserjet Pro printer software has been installed on your computer.
  2. Open the HP Printer software on your computer.
  3. It can be found in Start --> All Programs --> HP --> HP Laserjet Pro printer model.
  4. Check whether your HP Laserjet Pro printer has enough media(paper) in it and then return to the HP printer software.
  5. Click the Print button and then choose the document/photo to be printed. 
  6. Set the printing preferences and click the Print button to begin printing.
  7. Alternatively, open any document. Click File-->Print. Set the printing preferences and click Print.

A) Printing from a Mac Computer

For HP Laserjet Pro Printer setup with wireless capabilities, printing from a Mac computer is quite simple.

Ensure that the HP Laserjet printer and the Mac computer are connected to the same Wi-Fi network.

  1. Download the HP Smart Mac app from the manufacturer’s site.
  2. Launch the HP Smart app and choose the HP Laserjet printer from the ‘Select a printer’ screen.
  3. The Mac computer will now be connected to the HP Laserjet printer.
  4. Click the ‘Print Documents’ or ‘Print Photos’ button to select a document or photo, set the preferences, and click Print to begin printing.

How to Fax from Laserjet Pro Printer?

  1. Make sure that you have connected the HP Laserjet Pro Printer setup to the telephone jack by using the correct telephone cable.
  2. Turn on the HP Laserjet Pro printer.
  3. When you want to fax a single-page document, place it on the flatbed scanner.
  4. In the case of multi-page documents, place them in the ADF.

NOTE: When placing a document on the flatbed scanner, place it face down and align the short edge of the document with the short top edge of the scanner glass.

  1. When placing a multi-page document on the ADF, place it such that the printed side faces up and adjust the edge width guides to secure it.
  2. Key in the recipient’s fax number by using the keypad on the HP Laserjet Pro printer.
  3. Tap the ‘Send Fax’ button. (The ‘phone beside a document’ icon)
  4. The document is scanned and faxed to the recipient’s fax number.
Fax from Laserjet Pro Printer

Why is my Laserjet Pro Printer Offline?

The HP Laserjet Pro printer can be offline due to a number of reasons, such as incorrect network configuration, faulty interface cables, printer is too far from the router, etc. You can read the topics on this issue to troubleshoot and clear the offline error.

Disable Smart Install

  1. Power on the HP Laserjet Pro printer.
  2. Go to its control panel and access the service menu.
  3. Navigate to Smart Install and toggle it Off.
  4. Restart the computer and check whether the offline issue persists.

Power Reset

  1. Turn off the HP Laserjet Pro Printer setup, the computer, and all the networking devices.
  2. The manufacturer recommends that you connect the HP Laserjet Pro printer and computer through a USB port on the computer. The usage of a USB hub is not recommended.
  3. Check all the power and interface cables for signs of damage. If any of these cables is damaged, replace it.
  4. Reconnect all the power and network interfacing cables.
  5. Check whether the Laserjet Pro offline issue persists.

Deselect ‘Use Printer Offline'

  1. Navigate to your computer’s Control Panel folder. Choose Devices & Printers.
  2. Right-click the HP Laserjet Pro printer and choose the ‘See what’s printing’ option.
  3. Click the Printer tab and deselect ‘Use Printer Offline.’
  4. In the same menu, ensure that ‘Set as Default Printer’ is selected.

Using HP Print & Scan Doctor

  1. Go to the manufacturer’s site and download the HP Print & Scan Doctor application that is compatible with your HP Laserjet Pro Printer setup.
  2. Launch this HP application, and it will automatically scan and detect possible issues. Follow the suggestions that it provides to clear the offline error.
  3. Perform the HP Laserjet printer driver uninstallation and installation if all the other solutions fail to clear the offline error. 

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