How To Fix HP Printer Offline Issue?

Most HP printers provide standard connectivity options like USB, Ethernet, Wi-Fi, and Wi-Fi Direct. Apart from this, some printers offer mobile printing support like Apple Airprint and Mopria print services. But at times, you might witness that the printer goes to an offline state and never comes back online. One of the key reasons could be miscommunication between the printer and the network device. Furthermore, due to internal errors, the printer might stop functioning or misbehave to your commands. Here we have provided various troubleshooting steps that will help you fix the HP printer offline issue.

COMMON TROUBLESHOOTING STEPS:

  1. Checking the overall printer connections is one of the best troubleshooting steps.
  2. A damaged cable can also lead to the printer offline issue.
  3. If you have connected your printer to a Wi-Fi network, ensure that your printer is connected to the right network.
  4. Ensure that your PC’s firewall setting is not blocking the network connection.
  5. However, you can download the HP Scan doctor application from the official HP website to find out the reason for the printer offline issue.
  6. The software will troubleshoot the printer issue and will try its best to fix the same.
  7. HP also recommends checking the printer’s LCD screen for any possible error messages.
  8. If you haven’t changed the cartridge system for quite a long time, then change it right away.
  9. Sometimes, the printer offline issue could be due to a paper jam.
  10. If that is the case, then gently pull the paper tray and remove the jammed paper.
  11. Once you have checked all the printer connections, print a test page.
HP printer offline issue

FIX 1 - RESET THE HP PRINTER:

Sometimes, little actions make a big difference. Likewise, resetting the printer could sort out the printer offline issue.

  1. First, turn off your printer and disconnect it from the power cord.
  2. Leave the printer as it is for about 60 seconds.
  3. Connect the power cord and turn on your HP printer.
  4. Now check whether the HP printer offline issue persists or is gone.

FIX 2 - DISABLE THE FIREWALL ON YOUR PC:

  1. If you have other firewall software enabled, try to disable it on your PC.
  2. If you are unaware of how to disable it, contact your firewall provider to get more help.
  3. Also, you can take the help of our technicians, just click the Call button.

FIX 3 - UPDATING THE PRINTER’S FIRMWARE :

User Manual for HP Scanjet Pro N4000 Snw1 Printer
  1. Go to the official HP website.
  2. Type your Printer model and select the version of your computer.
  3. Click Firmware and download the file.
  1. Start the installation process on your computer.
  2. If there is no firmware update listed, this means that there is no update currently available for your HP printer.

Steps to fix HP printer offline-Mac

FIX 1 - UPDATE THE PRINTER DRIVERS:

If you haven’t updated your printer drivers for a long time, then there are high chances for the occurrence of the printer offline error.

  1. Click on the Apple menu.
  2. Select System preferences from the drop-down menu.
  1. Click Software Update.
  2. Install any software updates listed for your HP printer model. And see your HP printer offline issue is solved or not.

FIX 2 - RESETTING THE MAC PRINTING SYSTEM:

If nothing worked out for you, then resetting the printing settings can be considered, but this will delete all the printer and scanner queue devices.

  1. First, click the Apple menu.
  2. Click System Preferences from the drop-down menu.
  3. Click on Printers & Scanners.
  4. Click the blank space in the printer's list and then click Reset printing system.
  5. Click Reset to confirm the same.
  6. If prompted, type in your Administrator username and password, then click OK.

FIX 3 - REMOVE AND RE-ADD THE PRINTER:

  1. Click the Apple logo.
  2. Click System Preferences.
  3. Click Printers & Scanners, Print and Scan, or Print and Fax.
  4. Highlight the printer that needs to be removed from the PC.
  5. Click the Minus sign - at the bottom.
  6. Click Delete Printer.
  7. Click the Plus sign +.
  8. Select your HP printer from the list and click Add.

We believe that the above steps would help you in fixing the HP printer offline issue. If your issue is not yet resolved, call our technicians to get the best help possible.

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