HP Envy 5020 Setup Solutions

The HP Envy 5020 Setup is an affordable printer that suits your home or office. After purchasing the printer, you have to set it up. Carry out the simple and easy guidelines in the forthcoming topics to set the hardware and software of your printer. This site also has the troubleshooting methods to fix the issues of your printer. Even our technical support team assists in solving the printer issues if any.

HP Envy 5020 Setup

How to Setup or Install HP Envy 5020 Printer

  1. Once you purchase the printer from the manufacturer, check if it is sealed properly.
  2. Unbox the printer box and ensure the printer components are provided in it.
  3. Take the HP Envy printer from the box and place it on a flat surface.
  4. Remove the protective tapes & packing materials from the HP Envy printer.
  5. Unpack the power cable enclosed in the printer package.
  1. Connect the cable to the respective port of the printer and electrical outlet.
  2. Power up the HP Envy 5020 Setup printer by force pressing its power button.
  3. Set the system preferences on the control panel of the printer.
  4. Load the input tray with suitable papers.
  5. Unpack the ink cartridges and insert into the respective slots.
  6. Print an alignment sheet and arrange the cartridges.

HP Envy 5020 Driver & Manual Download

Obtain the driver and manual of the HP Envy 5020 printer from the Driver Download and Manual Download buttons provided on this page. Locate and click on the buttons to start the download process. After downloading the driver and manual, save them in the destination folder on your computer or laptop. You can get the recent version of the full-featured printer driver from this site for free.

HP Envy 5020 Driver Installation

  1. Install the printer driver on your computer after downloading it.
  2. Double-click on the downloaded driver file and install it.
  3. Follow the instructions on the computer’s display.
  4. Enable the checkbox of terms and conditions.
  5. Configure the connection method depending on the specifications of your printer and computer.
  6. The installation process slightly varies depending on the OS version of your computer or laptop.
  7. To know more regarding the installation of the printer driver on your computer or laptop, contact our customer support team.
hp envy 5020 driver install

HP Envy 5020 Wifi Setup

The wireless connection is one of the best methods in connecting your printer and computer. Carry out the step by step and easy procedure in the following topics to configure the wireless connection.

How to Connect HP Envy 5020 to Wifi

  1. Power up your router which provides an active internet connection.
  2. On the function panel of the HP Envy 5020 Setup printer, touch the Settings icon.
  3. Select the Wireless Setup option.
  4. Provide the network name and password of your router.
  5. Download and launch the recently released printer driver on your computer or laptop. Configure the connection method as wireless during the installation process.
  1. Go through the instructions on the computer screen and complete the setup.
  2. You can also connect using the WPS Direct method if your router supports this option.
  3. On the function panel of the HP Envy 5020 printer, tap the WPS button.
  4. Tap the WPS button on the router after a few seconds.

HP Envy 5020 Airprint Setup

  1. Turn up your HP Envy 5020 Setup printer by force pressing its power button.
  2. Select the Wireless icon on the function panel of the printer.
  3. Pick the Wireless Direct option.
  4. On your Apple device, touch the Settings icon.
  5. Pick the network name of your router.
  6. Select the name of your printer.
  7. For Mac computer or laptop, click the Apple icon located at the top of the computer’s screen.
  8. Select System Preferences and pick the Print & Scan option.
  9. Turn on the AirPrint option and complete the setup.

How to Connect HP Envy 5020 to Laptop

  1. Ensure the input tray of your printer is loaded with suitable papers.
  2. Select the Start menu at the bottom left corner of the laptop’s display.
  3. Click Settings --> Devices --> Printers & Scanners.
  4. Choose the Add a Printer or Scanner option and click Show Wi-Fi Direct Printers.
  5. Now pick your printer name which starts with the word Direct.
  6. Go through the instructions on the laptop’s display and complete the setup.

How to Install Ink Cartridge in HP Envy 5020

  1. Ensure the printer is powered on.
  2. Open the ink cartridge access door at the top of the printer.
  3. The carriage slides to its position.
  4. Wait until the carriage settles.
  5. Take the new ink cartridges provided in the printer package.
  6. Peel off the protective tapes on the cartridge.
  7. Raise the lid of the cartridge slot.
  8. Handle the cartridges by touching their sides.
  9. Insert the ink cartridges one by one into the respective slots.
  10. Close the lid and access doors of the printer.
  11. Check if the input tray is loaded with suitable papers.
  12. Now the printer prints an alignment sheet.
  13. Utilize the alignment paper and arrange the cartridges.

How to Replace Ink Cartridge HP Envy 5020

  1. Power up your printer if it is turned off previously.
  2. Ensure the input tray is loaded with enough papers.
  3. Open the ink cartridge access door at the top of the printer.
  4. The carriage moves to the left.
  5. Wait until the carriage becomes idle.
  6. Raise the lid of the cartridge slot.
  7. Remove the cartridge which you want to replace.
  8. Take a new ink cartridge and unpack it.
  9. Remove the protective tapes on the cartridge.
  10. Handle the cartridge by touching its black colored plastic.
  11. Insert the cartridge into the respective slot.
  12. Close the access doors of the printer.
  13. Print an alignment sheet and arrange the cartridges.

How to Check Ink Levels on HP Envy 5020

  1. You can check ink levels from the HP Envy 5020 Setup printer’s control panel, the computer that you use, and from the Android or iOS smartphone.
  2. Control Panel: Search for the Ink drop icon, Cartridge icon, or Ink Levels menu to observe the estimated ink levels.
  3. Windows computer: Download and install HP’s Print and Scan Doctor and choose your printer name. Click Printer available in the menu bar and then click Supply Levels to view the level of ink.
  4. Mac computer: Click the Apple icon System preferences Printers and Scanners, Print & Fax, or Print & Scan based on what displays on your Mac system. Now, pick your printer model from the list and click Options & Supplies, and then the Supplies tab, which will show the ink level of your printer cartridges.
  5. Android or iOS device: Install the HP Smart app on your smartphone and add your printer so that the ink levels display on the home screen of the app.

HP Envy 5020 How to Print

  1. Open the document writer or related application that you wish to print the text.
  2. Click File on the application's menu and choose the Print option.
  3. Choose your printer from the drop-down list if it not displayed by default.
  4. Click on Printer Properties or Document Properties and choose your preferred print settings.
  5. When you click on Apply, the settings that you made saves for the document you print.
  6. Click again on the Print tab and the printer prints the documents.

How to Print Photos on HP Envy 5020

  1. Remove the plain papers loaded in the input tray if any and insert the photo paper.
  2. Keep the print side facing up and insert the short edge of the photo paper into the tray first.
  3. Align the paper width guides without stressing on the paper edges.
  4. Open the photo that you intend to print and alter any appearance settings if required.
  5. Right-click on the photo to open it with Windows Photo Viewer or Paint.
  6. Click on Print or File whatever displays and then click the Print option that appears again.
  7. The Print Pictures window opens to let you alter the current print job settings.
  8. Modify resolution, paper size, color, orientation and more if essential.
  9. Click on OK and then on Print.

How to Scan on HP Envy 5020

  1. For you to perform a scan function with your HP Envy 5020 Setup printer, you require proper drivers to be installed first.
  2. So, check whether the printer driver has been installed on your computer and download HP Scan software for sure.
  3. Install and launch HP Scan on your computer and position the document or photo on the scanner glass of your Envy 5020 printer, and then close the scanner cover.
  4. Access your printer’s control panel and tap the Scan button or menu. Choose your computer name that displays and the scan job type as well.
  5. Wait for the scan to complete and look for a folder that contains the scanned item opening automatically on your computer.
  6. Click the file with Scan visible in its name to view it.

HP Envy 5020 Fax Setup

  1. Before you initiate to fax from your printer, keep the recipient informed that you are sending a fax.
  2. Check your printer box for a telephone cord.
  3. If you do not have the manufacturer provided cord, then use the one that has connectors with only two wire leads.
  4. Let one end of the phone cord be inserted into the phone’s wall jack and the other one into the 1-LINE jack of your HP Envy 5020 printer.
  5. If you want to enable regular voice calls without receiving any fax noise, connect another phone cord to the answering machine and the 2-EXT jack on the printer’s rear.
  6. Alter the fax settings such as Fax header, Auto answer or Answer mode, number of rings to answer, ring type, dial type, and more under the Fax or Setup option on your printer’s control panel.
  7. Navigate to the Run Fax Test or Fax Test Report option under Fax menu on your printer’s control panel and print the fax sent confirmation report.

HP Envy 5020 Factory Reset

Prefer to do a factory reset when your printer displays an error code due to any reason.

  1. Access the Setup option from the printer’s control panel.
  2. Tap the Tools option and then select Restore Factory Default.
  3. If this did not help in fulfilling your requirement, you can try to reset the printer in another way.
  4. Tap the Back button four times until the Support menu displays.
  5. Keep scrolling down the display until you find the Reset Menu.
  6. Two types of resets appear under the Reset menu-partial reset and semi-full reset.
  7. By selecting your choice, resets the printer.

HP Envy 5020 Firmware Update

If your printer contains a touch screen panel, go through these instructions to update the firmware using it.

  1. Navigate to the Printer Update Feature on the control panel of your HP Envy 5020 Setup printer.
  2. The icons or names may vary depending on the printer you have.
  3. Touch screen panel: Locate the ePrint icon or button on your printer and navigate to Settings or Setup if required.
  4. Verify if there are any updates for your printer and if so, tap the Product Update or Check Product Updates column.
  5. If you have a text-based menus printer, then tap Setup or Settings menu Preferences, Printer maintenance, or Tools if essential and then choose Web Services, or Printer Update.
  6. You can also set up automatic updates after enabling the Web Services by accepting specific terms and conditions required to do.

HP Envy 5020 Troubleshooting

Most of the printers tend to malfunction due to network connectivity, paper jam, or improper installation of drivers. For users’ reference, we have listed a few common issues encountered by the HP Envy 5020 Setup printer along with the solutions. If your printer is not listed, contact our technical experts via chat or click on the Click to Call button to receive a response.

HP Envy 5020 Not Printing

  1. Your HP Envy 5020 printer may not print if there is a connectivity issue with the network that you have.
  2. If there is a problem in the ink cartridge, even then it does not print. In such cases, check for damage in the cartridge if any and replace the damaged ink cartridge with a new one.
  3. If there are prevailing paper jams on your printer, it may not respond or print sometimes.
  4. To overcome this, clear all the papers stuck in the printer.
  5. Run Print and Scan Doctor for fixing the printing issues automatically.

HP Envy 5020 Offline

  1. Your printer may go offline if the online option has been disabled in the Network settings of your computer.
  2. Go to the Network settings on your computer’s control panel and click the Printer tab.
  3. Check whether the printer is set to offline and if so, change it to online.
  4. HP has a self-diagnostic tool called Print and Scan Doctor that examines the network connectivity issues and fixes it automatically.
  5. If there are multiple printers installed on your device, try to set your printer as the default so that the printer goes online.
  6. Go to the computer’s Control Panelclick Printers & Scanners and uncheck the Let Windows manage my default printer box.
  7. From the printer’s drop-down menu, click Manage and then on Set as default.
  8. Reform the printer’s network connection and check if the issue is resolved.

HP Envy 5020 Paper Jam

  1. Check for the jammed paper in the paper tray area of the printer and clear it if any.
  2. Clear the paper jam in the ink cartridge access area if any.
  3. Ensure that the carriage is moving freely. To determine this, open the cartridge access door and watch the carriage movement.
  4. Disable the printer’s function by plugging the power cord out of its rear port.
  5. Now check on which side the carriage is stuck. If it is on the right side, move it to left manually, if it is on left, move it to the right side, or if it is stuck in the middle portion, then move it to the right side.
  6. Close the cartridge door and connect the cord back to the printer. Check if the issue persists.
  7. Place plain papers into the input tray. Swipe to the left of the printer’s control panel screen and then tap Setup ToolsClean Page Smears by swiping up on the display.
  8. The printer prints a blank page to confirm that there are no ink smears. Give a print to check if the issue continues.
  9. Clean the rollers of the paper feed and also, try to reset the entire printing machine.

HP Envy 5020 Printer Not Connected

  1. The HP Envy 5020 Setup printer may not connect to your network for several reasons. Refer to our solutions below to rectify the issue effectively.
  2. Keep the HP Print and Scan Doctor tool installed on your computer and the moment if you face any issues with your printer, run it for self-diagnosing and solving the problem.
  3. If you are trying to connect using a wireless network, then check whether the bandwidth frequency of your access point is set to 2.4GHz without which, the network may not connect for your printer.
  4. If you have previously installed the printer software, remove it from your computer and reinstall again so that the network connection is reformed.
  5. Go to the network settings on the control panel window of your computer and select the Printer tab.
  6. Check if the printer is set to be in offline and if so, change it to online and see if it helps.
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