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How to Fix printer Scanner Problems

Problems with the scanning process are the most common issues that occur with your printer. This issue can be solved easily with the solutions provided in the following topics. If you are finding it more difficult to solve this issue, contact our technical experts for instant solutions.

Quick solutions for Scanning issue with your printer

  1. Use the HP Print & Scan Doctor app for HP Printers.
  2. Delete the printer software on your computer.
  3. Download & install the current version of the printer software.
  4. Restart your printer and computer.
  5. Reset the printer to its default configurations.
  6. Check if the scanner bar is working properly.
  7. Reconnect the devices and fix the Scanner issue.

Detailed solutions on How to Fix Printer Scanner Problems?

  1. Reset your printer to its default settings and try to solve the scanner problem.
  2. Solving the scanner problem varies depending on the brand and model of your printer. Here are some solutions to solve the issue.
  3. Follow the upcoming guidelines to solve the scanner issue with your printer by using the HP Print & Scan Doctor app.

Note: The HP Print & Scan Doctor app is used for HP Printers.

  1. Ensure that the printer & computer are linked to the corresponding network of a router or access point.
  2. Download the HP Print & Scan Doctor app on your computer.
Note: If you download the currently released printer software on your computer, the HP Print & Scan Doctor app installs automatically.
  1. Open the app and click the Start button in the Home screen.
  2. Find the name of your printer and select it.
  3. Locate the Fix Scanning option and click on it. The application finds and solves the issue automatically.
  4. Execute a scanning operation and check if the issue is solved.
  5. Find solutions in the upcoming steps to solve the Scanning issue with other brands and models of your printer.
  6. Connect your printer and computer either by using a wired or wireless connection.
  7. Tap the Ctrl + Shift + Esc keys on the keyboard of your computer.
  8. Click the Processes tab in the Task Manager window.
  9. Right-click on the ScanToPCActivationApp option in the Processes tab.
  10. Click the End Task option.
  11. Go to the Startup tab and select ScanToPCActivationApp. Click Disable.
  12. Ensure that your printer is powered on.
  13. Unplug the power cable from the printer & electrical outlet.
  14. Wait for a few minutes.
  15. Connect the cord to the corresponding ports of the printer and the power supply outlet.
  16. Power up the printer.
  17. Press the related button to start the scanning process.
  18. Check if the scanner bar is working properly.
  19. Call our technical experts for more solutions to fix the scanner on your printer.
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