Printer Frequently asked questions - Fix Common Issues

  1. Power on the 123.hp.com printer if it is turned off previously.
  2. When the printer powers up, disconnect its power cable.
  3. Wait for a few minutes. Attach the cable into the appropriate port of the printer and power supply.
  4. Never provide the power connection using a surge protector as it produces power fluctuations.
  5. Once you connect the cable, the printer turns on automatically.
  6. If the printer is not powering on, power it up by force pressing its power button.
  7. Check if the problem is solved. If the error persists, reset the printer to its default configuration.
  1. Link your printer to the computer either using the wired or wireless connection.
  2. There are two methods in the wired connection, they are USB and Ethernet.
  3. The type of wireless connection may vary depending on the specifications of your printer and computer.
  4. To connect the devices, download and install the latest version of the printer driver software that suits the operating system version of your computer or laptop.
  5. Choose the connection method while installing the driver software.
  6. Make sure to link the devices to the same network of a router or access point.
  7. Connect your printer and router on the same wireless network using the Wireless option from the printer's control panel.

The HP printer offline error means that there is a poor connection between your printer and computer. So, check the network status between the devices. Connect the printer and computer to the same network of the router or access point.

  1. Get the driver from this link. The link provides the latest version of the driver software of the printer that suits the operation system version of your computer or laptop.
  2. You can get the driver software from the link for free of cost.
  3. After downloading the driver, save it in the destination folder of your computer or laptop.
  4. Double-click on the driver file and install it.
  5. Go through the guidelines on the screen and complete the installation process.
  1. Go to Scan settings and change the Scan Type.
  2. Check if your Brother printer and computer are connected to the same network of a router or access point.
  3. Reinstall the current version of the printer driver software.
  4. Search for Printer Properties on your computer and select the option.
  5. Click on the Print Test Page button in the Printer Properties window.
  6. Go through the page and check if the Brother printer is ready to print.
  7. Now go to Scanner Properties and click on the Network Settings tab.
  8. Provide the IP address of your printer in the related field.
  9. If the problem continues, check the firewall on your computer.
  1. On the front panel of your Samsung printer, press the 1 --> 2 --> 3 keys.
  2. Provide the password of your printer and click OK.
  3. Touch Test Routine --> Other --> Memory Clear.
  4. Choose your Country and tap the Start button.
  5. Now the Samsung printer will reset to its factory configuration.
  1. Firstly, check if your printer supports the AirPrint feature.
  2. Disable the Firewall if enabled.
  3. Reconnect your printer and Apple device.
  4. Connect the devices to the same network of a router or access point.
  5. If you are connecting the Apple device using a router, check if the router supports Bonjour packets.
  6. Check if the Airplane mode is disabled.

Update the SNF application and check if the issue is solved. If the error persists, get in touch with our technical experts to fix the problem & get printer support.

Printer Frequently Asked Questions
Printer Setup Support