Canon Pixma TS9020 is a Wireless Inkjet All-in-One printer with excellent performance and great photo output. It can be used both at home and in the office. The printer has both front and rear paper feeding capability and supports six individual ink systems. Let us now see how to perform Canon Pixma TS9020 setup.


Canon Pixma TS9020 Setup

Unboxing The Printer

  1. You have to be careful while you cut through the packaging tape using a pair of scissors or a knife.
  2. Open the box and take out the smaller cardboard box, which has the printer components.
  3. Please lift the printer out of the box and place it on a suitable surface. You need to make sure that the location that you choose is away from direct sunlight and also free of moisture.
  4. Next, remove all the polystyrene packaging wraps and then take the printer out of its bag.
  5. Please take out all the orange tape and plastic from the printer. You can either recycle or discard them.
  6. Make sure all the components are present, such as ink cartridges, installation discs, cables, etc.

Powering On The Printer

  1. Get hold of the power cable and connect one of its ends to the rear of the printer.
  2. Now, please make sure that the power switch is off and then plug the other end of the power cable into the electrical socket.
  3. Please avoid connecting the USB cable now. You will be prompted to do so during the software installation.
  4. Next, switch on the printer by pressing its power button.

Installing The Ink Cartridges

Simple steps to do Canon Pixma TS9020 Setup for ink catridges installation.

  1. Please open the cover of the printer. Next, remove the ink cartridges from their wrappers.
  2. Ensure that you take out the outlet seal first. Then, install each of the ink cartridges into their places.
  3. While installing each one, you should hear a click. By this, you can make sure that all the cartridges are properly installed.
  4. Now, close the cover of the printer.
  5. You will find that the printer makes some noises while it gets ready. This is quite normal, and you need not worry about it.

Loading paper into the printer:

  1. First, open the front paper tray of the printer.
  2. When placing the paper in the tray, confirm that the paper guides are set in the correct positions.
  3. Please gently push the tray back into the printer.

The hardware setup of your Canon Pixma TS9020 printer is now completed. You can now proceed with the software installation.


Canon Pixma TS9020 Setup For Driver Download

To download the driver for your Canon Pixma TS9020 printer, please execute the instructions given here:

  1. First, you should navigate to the official site of the Canon Pixma TS9020 printer.
  2. Next, click the Drivers & Downloads tab. From the drop-down menu next to the Operating System field, choose the desired OS.
  3. For instance, if you select the Windows 10 (x64) option, you will see the Recommended Driver(s) and the Optional Driver(s) titles displayed on the page.
  4. Next, click on the SELECT button opposite to the TS9000 series Full Driver & Software Package (Windows) File Name.
  5. Now, a File with the .exe extension will appear. Please click on the red DOWNLOAD button opposite to this File name.
  6. You can continue with the remaining on-screen instructions to finish your driver download.
  7. Else, just click the Driver Download button on this page, and the driver file will be saved to your computer.


User Manual for Brother MFC-L2690DW Setup

To download the manual for your Canon Pixma TS9020 printer, please carry out the instructions given here:

  1. After navigating to the printer’s official site, please click the Manuals tab.
  2. Next, under the Manuals heading, select the desired language. The default language will be English. You will see the Recommended Manual(s) and the Optional Manual(s) sections displayed on your screen.
  3. Now, click on the SELECT button opposite to the manual that you wish to read.
  4. Now, a File with the .pdf extension will appear. Please click on the red VIEW button opposite to this File name.
  5. The manual of your choice will display on the screen. You can either read it or download it to your computer.
  6. If you wish to download the manual, just continue with the rest of the on-screen instructions.


There are 2 methods using which you can install the driver for your printer:

First Method

In the first method, you can make use of the CD that came along with your printer package (at the time of purchase). Please insert the CD into the CD/DVD drive of your computer and follow the on-screen instructions to finish the driver installation.

Second Method

You can utilize the second method if there is no CD or your computer doesn’t have a CD/DVD drive. Here, you have to download the appropriate driver for your printer onto the computer. Then, go to the downloaded driver file on your computer, open it, and follow the remaining on-screen instructions.

The printer driver will now be installed on your computer.


Please follow the steps given below to change the ink cartridges on your Canon Pixma TS9020 printer:

  1. First, open the printer’s front cover.
  2. When your printer senses that the front cover is open, the cartridge cradle will move automatically into the proper position.
  3. Once the cradle stops at the correct position, you can see the color cartridge on the left side and the black one on the right.
  4. Now, reach inside and remove the color cartridge. You will hear a click when it is free from its holder. Then, you can just slide it out.
  5. Get hold of the replacement cartridge and pop it into your printer. It will get inserted at an angle.
  6. Try inserting the replacement cartridge until it clicks firmly back into place.
  7. Repeat the procedure for the black cartridge. Make sure that both the color and the black cartridges are inserted at the same levels.


Way to do Canon Pixma TS9020 Setup for wireless.

  1. Please carry out the instructions given here for the wireless setup of your Canon Pixma TS9020 printer:
  2. The first step is to confirm that your printer, computer, and wireless router are all turned on.
  3. Next, you have to ensure that you have connected both your computer and printer to the same wireless network.
  4. On the printer control panel, please tap the Wi-Fi icon.
  5. On your Basic network information screen, choose LAN settings.
  6. Tap on Wireless LAN followed by the Wireless LAN setup option. Select the Easy Wireless Connect option.
  7. For manual setup, tap the Manual option on your Wireless LAN setup screen. Then, tap Yes.
  8. When you are installing the printer driver, please choose Wireless as the network type.
  9. You can now continue with the rest of the on-screen prompts to complete your driver installation.
  10. Once the printer driver has been installed, you can try performing a test print.


The My Image Garden app allows you to use the photos on your computer, like the ones taken using a digital camera. Now, let’s see how to print photos using the app:

  1. First, open the rear tray cover of the printer. Next, raise the paper support.
  2. After opening the feed slot cover, load paper (vertically) such that the printable side faces up.
  3. Once you align the paper guides with your paper width, you can close the feed slot cover.
  4. You will find that the rear tray’s registration screen appears on your touch screen.
  5. Now, choose the size and type of the loaded paper and click on the Register button.
  6. From the Quick Menu, select the My Image Garden icon. Next, choose the Photo Print icon.
  7. Next, click the folder containing the photos you wish to print.
  8. Then, select the photos to be printed.
  9. Now, click on the Print button.
  10. After you enter the number of copies, machine name, etc., click Print.
  11. You can now see that the operation panel opens and your output tray pulls out. These actions will be done automatically.
  12. Now, printing will begin.


You can conveniently check the firmware version and also update it.

  1. Please navigate to LAN settings. Then, select the Wireless LAN option.
  2. Next, when you see the WLAN active/ inactive option, you need to choose the Inactive option.
  3. Now, click on the Check current version button.
  4. The Install update option will update your Canon Pixma printer firmware.
  5. When you are prompted for the firmware update, just select the Yes option.
  6. Then, please follow the remaining on-screen instructions to complete the firmware update.
  7. Important Note: When you are utilizing the Install update option, please confirm that your Canon Pixma printer is connected to the Internet.
  9. Using the Canon Print app, you can print, copy, or scan from any of your smart devices. By using the app, you can also monitor the status of your Canon Pixma TS9020 printer and perform maintenance tasks remotely from your smart devices.

The Canon Print app is available for both Android and iOS devices. Just as you download the drivers for your printer, you can download the Canon Print app from the official site.


As with any printer, you might face some issues while using your Canon Pixma TS9020 also. And there are solutions to fix these problems too. Some of the common problems you might encounter when you are using this printer are listed below:

  1. Print quality issues
  2. Paper jamming problems
  3. Network issues
  4. Scanning problems
  5. Mechanical issues
  6. Download and installation problems

There are various ways available using which you can resolve the above issues.

Now, let us take a peek into one particular print quality issue and the method to fix the same.

Lines are Misaligned:

  1. To solve this problem, you first need to check your paper and print quality settings.
  2. Next, you have to perform the proper print head alignment. You can achieve this by adjusting the print head position.
  3. If the techniques given above do not work, try increasing the print quality using the operation panel.
  4. Now, try printing again. The lines should get aligned properly.


Steps to do Canon Pixma TS9020 Setup for offline mode

While using a Windows computer, if you encounter the Printer is offline message, please try the following steps:

  1. First, check if you have selected the correct printer. If you have, indeed, selected the right one, try turning off the printer. Then, wait patiently for a few seconds and turn it on.
  2. In case you have connected your Canon Pixma TS9020 printer wirelessly, you might have to resolve some wireless LAN connectivity problems.
  3. If you find that the above instructions fail to resolve the issue, you should confirm that your printer is in the online status. To do the same, follow these steps:
  4. On your computer, go to the Printers folder and continue with these instructions, according to your OS:

  1. For the Windows 10 version, choose the Start menu from the desktop and then go to Settings->Select Devices.
  2. For Windows 8, choose Settings from the Desktop charms. Then, go to Control Panel, followed by Hardware and Sound->Devices and Printers.
  3. For Windows 7, select the Start menu and then go to Devices and Printers.
  4. Now, right-click on the Canon Pixma printer’s icon and choose the Use Printer Online option.
  5. Once you have made sure that your printer is in the online status, you can begin printing your documents.


At times, your Canon Pixma TS9020 printer might refuse to start printing. In order to resolve this problem, please ensure that the following conditions are satisfied. Also, follow the appropriate methods according to the current conditions:

  1. The first step will be to ensure that your printer is properly plugged in.
  2. Next, you have to confirm that the printer is turned on.
  3. Now, ensure that your printer and computer are connected.
  4. Note: In case you are using a USB cable, ensure that you have connected it securely to both your computer and printer.
  5. Next, confirm that your paper settings are matching the information set for the rear paper tray or the cassette. In case they are not matching, you will usually see an error message on the touch screen. So, just follow the touch screen instructions to fix the issue.
  6. Now, delete all of the unwanted print jobs.
  7. The next step is to confirm that your paper output tray is set at your normal print position.
  8. If you are utilizing non-Canon genuine specialty paper, you need to choose the correct media type and page size associated with the printer driver.
  9. Your Canon Pixma printer will refuse to print if you are making use of a printer driver for some other printer. Therefore, make sure that you have selected the appropriate driver for the printer.
  10. Check if your print data is too large. If it is, click on Print Options on the Page Setup sheet of your printer driver. In the dialog box that displays on your screen, set the Prevention of Print Data Loss option to ON.
  11. Important Note: Please remember that the selection of the above option might reduce your print quality.
  12. In case the above techniques fail, you have to try restarting your computer.


Simple steps to do Canon Pixma TS9020 Setup for factory reset

Performing a factory reset of your Canon Pixma TS9020 printer will restore all its settings to what they were initially (before you changed any settings).

You can reset your Canon Pixma TS9020 printer’s settings using the operation panel. Now, please carry out the instructions given below to reset your settings:

  1. First, go to your Home screen and tap the Setup icon.
  2. Next, tap the Settings option.
  3. Now, scroll down the screen and then tap the Reset settings option.

Under Reset settings, you can see the following options:

  1. Web service setup only: This option will set the Web service settings back to their defaults.
  2. LAN settings only: This option will set the LAN settings back to the defaults.
  3. Settings only: It sets the paper size or the media type settings back to their defaults.
  4. Device info sending setting only: It will reset your device information sending settings to the defaults.
  5. Reset all: This option will reset all the settings that you made to the printer to their defaults.
  6. Important Note: The administrator password that has been set by your IJ Network Device Setup Utility or your Remote UI utility will also be restored to the default setting.
  7. Now, please tap any one of the above options.
  8. You will find a prompt that asks you whether you wish to continue with the resetting. So, tap the Yes option.
  9. Your printer will take a few moments to process. Please wait patiently.
  10. Now, you will find a message stating that your settings have been reset. Please tap the OK or the HOME icon.


In case paper gets jammed and tears and if you are unable to remove it, please follow these steps:

Important Note: Before you turn off your printer, please tap the Stop option.

  1. First, turn off your Canon Pixma printer and then unplug it.
  2. Next, open the printer’s scanning unit.
  3. If you see jammed paper under the print head holder, you have to move the holder to your left or right.
  4. Now, use both the hands for holding the jammed paper firmly. You will have to pull out the paper if it is rolled up. You need to pull out the paper gently at an angle of about 45 degrees.
  5. Please ensure that you take out all the jammed paper. If there are some bits of paper stuck in the printer, remove them as well.
  6. You can now close the scanning unit.
  7. The jobs in your print queue will get canceled.
  8. Now, you can start printing once again. If you need remote assistance for Canon Pixma TS9020 setup, click the call button.
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