Instant Canon MX870 Troubleshooting Guidance

Any printer that is being used over a certain time period is subject to face some issues. In the Canon printers, whenever an issue occurs, you could see the corresponding error message on the printer display. The most common Canon MX870 troubleshooting are related to printing, scanning, printer connection, paper jam, paper feeding, etc. In the section below, we will show you how to resolve the common Canon printer issues. If you need remote assistance on the same, contact us.

Steps: Canon MX870 Printer Factory Reset

  1. Turn your Canon printer ON if it is turned OFF.
  2. Press Setup. Go to the Device Settings section.
  3. Using the buttons provided on the printer’s control panel, select the Reset setting option.
  4. Press the OK button.
  5. Now, your printer will be reset to factory default settings.
Canon MX870 Troubleshooting

Canon MX870 Failed to Connect Access Point

  1. Canon MX870 troubleshooting for access point. First, make sure that you have selected the SSID of your access point correctly.
  2. If not, select it correctly and check if the printer is able to connect to the access point.
  3. Check if your router’s WEP key is in use. To check it, contact your router’s manufacturer or check the router’s user manual.
  4. Check if your router’s DHCP function is enabled. If not, enable it and check if the issue is resolved.
  5. If you are using the access point that automatically generates the WEP key, then identify and enter it manually.
  6. Now, the printer should connect to the access point without any failure.
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Solved: Canon MX870 Printer App not Connected

  1. First, check if the printer and the mobile device are connected to the same network.
  2. Check if you have downloaded and installed the correct app on your mobile device.
  3. Make sure that the app has been installed successfully. If not, uninstall and reinstall the printer app on your mobile device. 
  4. Once the Canon app has been reinstalled, try to connect your printer.
  5. The Canon MX870 troubleshooting mobile app process completed.

Fix: Canon MX870 Paper Jam Error

Paper jam is one of the most common issues encountered by printer users. To resolve the paper jam issue in the Canon MX870 printer, perform the instructions given below.

  1. If the paper jam has occurred in the output slot or the Rear tray, then turn off the printer. 
  2. Slowly pull the jammed paper out of the printer.
  3. Once the jammed paper has been removed, turn on the printer and check if the paper jam is resolved.
  4. If the paper jam issue persists, look for the jammed paper in the other parts of the printer.
  5. If you find any, remove it.

Fix: Canon MX870 Rear Tray Error Guide

If the paper has not been loaded properly in the rear tray of the printer, then you may encounter this error.

  1. First, remove the paper from the rear tray.
  2. Adjust the width guide correctly.
  3. Now, reload the paper in the rear tray of the printer.
  4. Make sure to load the correct paper type in the rear tray.
  5. After reloading the paper, perform a test print to check if the rear tray error is resolved.
  6. If the error is not cleared, contact us for more support.

Canon MX870 Printer won't Turn On Solution

  1. Check whether your printer’s power cord is connected securely or not.
  2. If not, unplug and reconnect the power cable into the electrical outlet.
  3. If your printer’s power cable has been damaged, replace it with a new one.
  4. Try connecting the printer’s power cable into a different electrical outlet that has a power supply.
  5. Wait for the printer to turn on automatically.
  6. If the printer fails to turn on automatically, press the Power button on the printer’s control panel to turn it ON.
  7. Now, your printer will be turned ON successfully.
  8. Canon MX870 troubleshooting guidance for "printer offline" issue completed successfully.
  9.  

Canon MX870 Printer won't Print

If your Canon printer is not responding to the print operation, then perform the following instructions to resolve it.

  1. First, make sure that your printer is turned ON.
  2. Check if the paper tray contains enough paper to perform the print operation.
  3. Make sure that you have selected the correct printer model while setting up the print operation.
  4. Check if you have loaded the correct media type.
  5. If not, reload the correct paper type and try to perform the print operation.
  6. If required, perform a Deep Cleaning using the simple steps given below.
  7. Press MENU.
  8. Select Maintenance > Deep Cleaning.
  9. Press the OK button.
  10. Check if there are any print jobs pending in the queue. If yes, wait for them to complete and then perform the current print operation.

Canon MX870 Troubleshooting Error Codes

Fix: Canon MX870 Error Code U052

  1. If your printer’s print head is facing a communication issue, then you may encounter the error U052. You may also encounter this error code if you have installed the incorrect print head on your printer. 
  2. To resolve this issue, install the correct print head on your printer.
  3. To do so, first, get the correct print head.
  4. After getting the correct one, take out the incorrect print head from the printer.
  5. Install the new correct print head on your printer.
  6. Now, the error code U052 will be cleared.
Print Head Error U052

Resolved: Canon MX870 B200 Error

The faulty print head is the main cause of the error B200. You can resolve this error easily using any of the methods given below.

Method 1: Reset your Canon Printer

  1. The reset process will help you to resolve the Canon MX870 printer error B200.
  2. Refer to the instructions given at the beginning to reset your printer.
  3. If you encounter this error even after resetting your printer, then try the next solution.

Method 2: Cleaning the print head

  1. Open the printer cover.
  2. Get some pieces of cotton dipped in water and use it to clean the print head.
  3. After cleaning the print head, check if the error B200 is resolved. If not, try the next solution.

Method 3: Uninstall and reinstall the printer drivers

  1. Uninstall the existing Canon Pixma MX870 printer driver from your computer.
  2. Download and reinstall a new printer driver software on your computer.
  3. Once it is done, check if the error B200 is resolved.

Resolved: Canon MX870 Error Code 6A80

The Canon MX870 troubleshooting error code 6A80 instructions are given below.

  1. Clean the dock area of your printer using a makeshift swab dipped in alcohol. 
  2. After cleaning the dock area, wait for it to dry.
  3. Now, check if the error code 6A80 is resolved.
  4. If not, power off your printer and then hold the Stop, Black Copy, OK, and Power buttons simultaneously for 10 seconds.
  5. After that, hold down the Stop, Black Copy, and OK buttons at the same time.
  6. Release the buttons once the printer starts to turn ON.
  7. Now, the error code 6A80 will be resolved.

Resolved: Canon MX870 Error Code 5B00

  1. Error 5B00 indicates the waste ink counter overflow issue. 
  2. To resolve this error, you have to reset the ink absorber to 0%. 
  3. First, get your printer into service mode by following the instructions given below.
  4. Turn off your printer and hold down the Power button for 2 or 3 seconds or until it turns ON.
  5. Press the STOP button 6 times. You will now see the light changing from orange to blue while pressing the button each time.
  6. Wait for the printer to turn on completely.
  7. The Blue light will be flashing for 5 seconds and then it will become solid.
  8. Now, if your printer’s main display is BLANK, then it means your printer has reached the Service mode successfully.
  9. On your computer, download and run the Service Mode Tools to resolve this error code.
  10.  

SOLVED: Canon MX870 Error Code 5100

  1. To resolve error 5100, initially, check if any packing materials are stuck inside the printer.
  2. If yes, remove them.
  3. Make sure that the ink cartridges are installed correctly.
  4. Check if any paper has been jammed inside the printer and remove it.
  5. If required, reset the printer. 

SOLVED: Canon MX870 Error Code C000

If any loose objects are stuck inside your printer, then you may encounter the Canon MX870 troubleshooting error C000. To resolve this error, perform the simple steps given below.

  1. Open your printer’s cover.
  2. Turn off the printer and disconnect the power cable from it.
  3. Search for loose objects and remove them from the printer.
  4. Make sure that the ink cartridges are installed correctly.
  5. After removing the object stuck inside, power on the printer and close the cover.
  6. Now, the error C000 will be resolved.

Fixed: Canon MX870 Error Code 6000

  1. You may encounter this error if the paper tray has been blocked.
  2. To resolve this error, check and remove anything blocking or covering the tray.
  3. If you encounter this error, even after removing the blocked materials, then servicing is required for your printer.
Canon MX870 Error Code 6000 Solution

Canon MX870 Scanner not Working Mac Solution

  1. Canon MX870 troubleshooting for Scanner on Mac. First, connect the printer to the same network to which the Mac device is connected to.
  2. Uninstall and reinstall the printer driver on Mac.
  3. Check if you have installed the correct printer driver on your Mac.
  4. Make sure that you have placed the document to be scanned correctly on the scanner glass.
  5. If not, remove and reload it correctly.
  6. If required, restart your printer and check if the scanner issue is resolved.

Fix: Canon MX870 Scanner not Working on Windows 10

  1. Install the most recent updates on your printer.
  2. Remove your Canon printer from the Control Panel section and re-add it.
  3. Make sure that the printer and the computer are connected to the same network connection.
  4. Make sure that you have configured the scan operation correctly.
  5. Check if you have installed the correct printer driver on your computer.
  6. If not, download and install the correct printer driver on your computer.
  7. If the Canon MX870 troubleshooting scanner issue persists even after installing the correct printer driver file, contact us.
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