Canon Pixma MX922 Troubleshooting Support

Troubleshoot the issues with your Canon Pixma MX922 printer using the solutions provided in the following topics. You can also get assistance from our technical experts to fix any problems with your Canon Pixma printer.

Canon PIXMA MX922 With Error Code B200

• Power off the Canon Pixma MX922 printer.
• Check if the print head of the Canon Pixma MX922 printer is working actively.
• Also, ensure that the print head is aligned properly.
• If the print head is damaged, replace it with a new one.
• Now turn on the Canon Pixma printer and check if the issue is solved.
• If the error persists, unplug the power cord from the Canon Pixma MX922 printer and computer.
• Wait for a few minutes. Connect the cable back to the Canon printer and power supply directly.
• Do not establish the power setup using a surge protector as it may cause power fluctuations.
• Once you link the cable, the Canon Pixma MX922 printer turns on automatically.Check if the B200 error code is fixed.

Canon Pixma MX922 Keeps Going Offline

• On the control panel of the Canon Pixma MX922 printer, go to the Menu option using the directional buttons.
• Select Setup --> Device Settings --> LAN Settings.
• Go to Other Settings and select TCP/IP Settings.
• Choose the IPv6 option and choose No.
• Check if the above given solutions fixed the issue. If not, try the following steps to troubleshoot the offline issue.
• Tap Menu on the control panel of the Canon Pixma MX922 printer.
• Select Setup --> Device Settings --> LAN Settings --> Other Settings.
• Disable the Wireless LAN DRX Setting option.
• Check if the Use Printer Offline option is disabled on your computer.
• For more assistance to troubleshoot the offline problem, get in touch with our technical experts.

Step 1: Check The Power Lamp

• Double-check that the power plug is securely plugged in.
• Switch on the printer.
• Infer that the printer is initializing while the lamp on the operation panel is flashing and remains lit.
• If you are about to print large data such as photos or graphics, it might take longer to start printing.
• So you have to wait until printing starts.

Step 2: Verify The Connection

• If the printer is connected to your computer with a USB cable, see if the connection is secure.
• Remove any relay device such as a USB hub.
• Establish a direct connection between the printer and the computer.
• Replace the USB and then try printing again.
• Check if the printer is connected with a LAN cable if connected over a network.

Step 3: Delete Print Jobs

• Click the button of the status monitor on the taskbar.
• The Canon IJ Status Monitor is displayed.
• Hit Display Print Queue and view the print queue window.
• Go to the Printer menu > Cancel All Documents.
• Select Yes when the confirmation message appears.
• The print job is completed.

Step 4: Close The Inner Cover

• See if the inner cover is open.
• If yes, close the inner cover and press the OK button on the printer.

Step 5: Select The Printer Name

• See if the Canon MX922 driver for the right printer is installed properly.
• Select the printer name in the Print dialog box.
• Set it as the default printer.

Step 6: Configure The Printer Port

• Log in to the user account as an administrator.
• Select Start > Devices and Printers.
• Right-click the printer name and choose Printer Properties.
• Confirm the port settings within the Ports tab.
• Ensure that the port named USBnn is selected for Print to the following port(s).
• Reinstall the printer drivers.

Step 7: Check The Print Size

• Launch the printer driver.
• Select Print Options on the Page Setup of the printer driver.
• A dialog box opens.
• Set the option Prevention of Print Data Loss to On.
• Note that the print quality is reduced in this process.
• Restart the computer and then begin printing.