Can’t scan documents on your printer when connected to a Windows 10 computer? If your printer’s scanner feature worked before you upgraded your computer’s OS from Windows 7 or 8 to 10, scanning isn’t working anymore. Possibly HP printer won’t scan in Windows 10, because the printer is not Windows 10 compatible.
There is a small chance that the scanner isn’t working due to an easily solvable issue on the printer. This usually requires a printer power cycle.
Installing the latest printer driver can also resolve this issue. Here are a few things that you need to do to resolve the scanner issue on your printer.
Go to the link mentioned on this site to find out whether your HP printer is compatible with Windows 10 computers. If your HP printer is listed on the site, proceed to the next step.
Download and run the HP Print & Scan Doctor on your computer from the manufacturer’s site. Perform the actions shown on the HP Print & Scan Doctor screen to troubleshoot and resolve the scanning issue.
While the HP printer is powered on, detach the power cable from the rear Power port and the wall outlet. After about ten minutes, reattach the power cable to the HP printer’s Power port and then to the wall outlet.
If the HP machine does not get powered on by itself, press its power button. Doing so should reset the HP printer and resolve the scanner issue.
On your Windows 10 computer, go to the Windows Start menu and type ‘firewall’ in the text field. Click the Windows Defender Firewall option.
On the left pane, there should be a ‘Toggle Windows Defender on/off’ option. Click it and select ‘Turn off Firewall.’ If there is an antivirus on your computer with a firewall feature, you need to disable that when using the printer’s scanner.
In order to resolve scanner issues caused by corrupted files, you need to run a system file check scan. To do so, open the Windows 10 command prompt. Press the Windows and X keys at the same time. Choose the Command Prompt(Admin) option. Type ‘sfc /scannow’ and press the Enter key to initiate the system file checker scan. After the system file checker scan is complete, restart the computer and check whether the scanning issue is resolved.
Press the Windows and X keys simultaneously. Click the Run option.Type ‘services.msc’ in the Run application’s text field and click OK. Open Windows Image Acquisition by double-clicking it. Choose Automatic from the ‘Startup’ drop-down list. Click Start and then click Apply-->OK.
Go to Start-->Control Panel/Programs & Features. Select the HP printer driver and choose the Uninstall option. Click Yes. Restart the Windows 10 computer and go to the manufacturer’s site on your web browser.
Download the latest HP printer driver and install it. The HP Printer won’t Scan in Windows 10 issue should be resolved.